Dispatch Times
DPD EU Dispatch Times:
| Order Date | Order Time | Dispatch Day |
| Monday | Before 12:00 | Monday |
| Tuesday | Before 12:00 | Tuesday |
| Wednesday | Before 12:00 | Wednesday |
| Thursday | Before 12:00 | Thursday |
| Friday | Before 12:00 | Friday |
| Saturday | Monday | |
| Sunday | Monday |
Please note that dispatch times might be longer during public holidays.
UPS / FedEx NON-EU Dispatch Times:
| Order Date | Order Time | Dispatch Day |
| Monday | Before 12:00 | Tuesday |
| Tuesday | Before 12:00 | Wednesday |
| Wednesday | Before 12:00 | Thursday |
| Thursday | Before 12:00 | Friday |
| Friday | Monday | |
| Saturday | Monday | |
| Sunday | Monday |
Please note that dispatch times might be longer during public holidays.
FAQ
Shipping information
We ship to every single country in the EU + the United Kingdom, Norway, Switzerland, United States, Canada, Iceland & Jersey.
We are not allowed to ship to: Ukrain, Russia, Saudi Arabia, Turkey & UAE.
This is due to international shipping restrictions by UPS.
EU: For Europe our shipping partner is DPD. You can calculate the shipping time for your parcel here. Please note; this time is from the day that we handed over the parcel to DPD. Country of dispatch: Netherlands (NL).
Non-EU: Most parcels are shipped with UPS. Estimated transit times are:
UK: 2-4 working days.
US: 3-7 working days.
Switzerland: 2-4 working days.
Please note; this time is from the day that UPS collected your parcel.
EU: EU orders are usually shipped out within one working day. In some cases it might take a little bit longer, for instance if we get a lot of orders in a single day.
Non-EU: Orders that have to be shipped outside Europe are usually shipped out within 4 working days. These orders require careful packing & customs clearance papers before we hand them over to our shipping courier.
If you live in the European Union, you do not need to pay any import taxes.
If you are from outside the European Union, you might need to pay import taxes. Please check with your local government website if this is the case, we will NOT pay these taxes for you and will NOT refund them to you.
Please note: If you refuse to pay import taxes, you’r parcel will be shipped back to our warehouse in the Netherlands. We will refund you the order amount but we will deduct any cost that the shipping company charges us for the failed delivery by your fault. This (may) include; Shipping from us to you, Shipping from you to us, import fees and/or administration cost.
General Information
EU ONLY: Yes, you have the right to return your order within 14 days of receiving the package. The items you want to return may not be used or opened. It is your responsibility to return the items and pay for the return shipping. We are not responsible for lost or damaged returned packages. Discounted items with an (expired) best before date can not be returned [Product marked as: (BB: 00/00/00)]! Shipping cost will not be refunded. Please us the form down below in order to start the return process. If you deny the delivery of your parcel, and it is send back to us, we will refund you the order amount minus the shipping cost that the shipping company made to send the items back to us.
Outside EU: We do not accept returns from outside the EU.
Yes, you will receive an invoice once your order is successfully paid.
Yes you can! Please insert the valid VAT number in the special field at checkout. Start with your country code, don’t put any spaces or special characters in it. Example: NL864115313B01
Yes, if your order is still ‘Processing’ this is still possible. If your order has already been shipped, it cannot be changed or cancelled.
Shipping Prices
How much does shipping cost?
The shipping fee depends on your shipping country and sometimes your order size. You can find the most up-to-date shipping fee at checkout.